3NCRYPT3D - Centro de Suporte
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What We Do
What is 3NCRYPT3D
What is It?
What is the usefulness of this service?
What kind of messages would it make sense for me to configure in 3NCRYPT3D?
What's so special about 3NCRYPT3D?
How Does it Work?
How will 3NCRYPT3D know if anything happened to me?
If I am hospitalized or otherwise prevented from logging into 3NCRYPT3D, will my messages be delivered?
Do my recipients need to know that they will receive a message?
If I share my last wishes via 3NCRYPT3D, is that legally valid?
How Will My Message Recipients Be Contacted?
See all 13 articles
How do I...
Create and Manage my 3NCRYPT3D Account
How do I create my 3NCRYPT3D account?
How do I change my Password or PIN Code ? (Windows 10)
How do I change my Password or PIN Code ? (Android)
I forgot my Password, how can I reset it?
How do I disable Double Authentication (2FA)?
See all 12 articles
Install and Configure the Application
Configure the Primary Device - Windows 10
Configure Primary Device - Android
Create and Manage Contacts
Create a Contact - Windows 10
Create a Contact - Android
Create a Contact as DTA (Delivery Trigger Agent) - Android
Create and Manage Messages
Create a Contact and Send a Message - Android
Add Attachments to a Message
Attach files that I update frequently
Cancel a Timed Message
How do I know if someone has already opened a message I sent?
Report a Problem
Report Errors, Failures or Making Suggestions
I've lost my Device and I have Messages I want to cancel!
I've sent a message to several contacts and I want to delete one of them.
I Received a Message
As Final Recipient
Why do I need to provide my email address to access the message I received?
As Trusted Person
I got a confirmation request. What's this?
Why doesn't the Application log me out automatically?
Is 3NCRYPT3D as secure as an online bank?
How Secure is 3NCRYPT3D?
If someone knows my username and password, can they install the application and access my messages?
What can happen if a hacker has access to my encryption key backup file?
Is my contact information also encrypted?
See all 7 articles
Is there a full or partial refund policy?
Changing Subscription - "Ugrades" and "Downgrades".
I have a Demo account. What restrictions does this type of account have?
I have a Demo account. How do I subscribe to the service?
What happens to my contacts, messages and files at the end of the demo period?
Payment Processing and Subscription Management
Good Practices and Tips
How to share large folders or files in a message
I can't Login to the Site with my Smartphone
I received an Error message when resetting my password.
I got an Error message when creating the Account
Nothing happens when I'm trying to subscribe to the Service.
iOS (iPhone / iPad)
I’m having problems with the QR Code when Authorizing a new Secondary Device
I’m having problems when reinstalling the Application on my Device
I get the message "Login failed" when I try to login to the iOS App
Problems with the QR Code when Authorizing a new Secondary Device
I get the message "Login failed" when I try to enter the Android App
Sometimes the Application gets a little slow. Why does that happen?
I can't open a message that was sent to me. The button doesn't work.
See all 7 articles
Terms Used in 3NCRYPT3D
DTA (Delivery Trigger Agent)
3NCRYPT3D Secure Application
Volatile Encryption Key
Double Authentication Code (2FA)
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Help Desk Software
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